I made a frank and honest review of an APPALLING company called TRADE SERVICES which miraculously has 7.2 out of 10 on Trust Pilot Review Site and yet has upwards of 300 complaints on another review site. Trade Services sell FAKE goods and that's when they actually get delivered, which in most people's cases, doesn't happen. My review of this dreadful company was then removed for violating guidelines. My suggestion to you Trust Pilot is... LOOK AT OTHER REVIEW SITES AND THEN JUSGE FOR YOURSELVES WHETHER OR NOT YOUR RATING FOR TRADE SERVICES IS CORRECT or whether YOU have been scammed by FAKE reviews, as is almost certainly the case.
B considera esta opinion muy útil
I wrote a honest opinion about Yodel . And it was classed as false. I gave a full account of my dealing with them. Even posted information directly from Yodel.
Trust pilot are Yodel paying you?
B considera esta opinion muy útil
I have followed it many times before to buy, but is true, many webiste have real and non real customer. What I don't understand is why the service don't have a system where you can write review only if you buy from the company. Maybe because with that kind of limitation you lost the company that found review if never paid? so they are attired to subcribe for a company profile that cost thousand a year. That's not correct. If i read that is a Certified Buyer I trust the review, but all other no, even if you need FB connection to make one.
Trust us (the real buyer) and accept only review that arrive from the customer of your customer! Would be more & more real.
A company I reviewed has two 5 star reviews both people have the same first name and both are located in the same town as the internet store. Presumably to balance up the other 2 reviews which are genuine and 1 star.
We have may online businesses and refuse to allow any review site to take control of our reputation - if they choose too. You are asking for trouble if you sign up... PS. this review probably won't be posted (which explains my point about their ability to control)
Esta opinión ha sido reportada por la empresa porreferring to other websites or companies.
Atención al Cliente de Trustpilot está en el proceso de investigar esta opinión.
Tras la investigación, la opinión será o bien eliminada o bien restaurada.
Ve nuestros lineamientos sobre opiniones aquí.
We're facing two major problems with TrustPilot.
In the first instance, we have found that genuine customers of ours (confirmed by order numbers, names, addresses, details on our system) who have left us positive reviews are having their comments deleted by TrustPilot.
Furthermore, we have had difficultly in getting what we have determined to be reviews from non-genuine customers or fictitious or inaccurate reviews removed from our mobile phone recycling company Bozowi.co.uk’s TrustPilot pages.
We currently have reviews from customers who have posted negative comments about the company, but we have yet to receive their devices for recycling. This leaves us concluding they were never genuine customers of Bozowi, and should therefore be removed under TrustPilot Customer Service Guidelines.
We have closely followed the policy of reporting customers we have deemed to be either non-genuine users or those that have posted reviews which are so factually inaccurate that they portray an unfairly negative picture of our business practices, yet without exception we have yet to have these reviews removed. Inevitably, they simply re-appear.
We’ve noted with some concern that other companies within our sector seem to have more success in the deletion of inappropriate posts.
In the absence of any evidence to the contrary, we can only conclude that we are being unjustly victimized with regards to the customer service we are receiving from TrustPilot, and are having to deal with the real and measurable financial damage such unfounded negative reviews have on our business.
Our questions are:
Why are genuine customers who leave positive reviews having their posts deleted?
Why are the customers not being contact by TrustPilot to confirm their status as genuine reviewers?
Why are negative reviews which we can prove are fake allowed to stand?
We've noted that, after informing us you'd contact our legitimate reviewers last week, that one has been contacted today. What is confusing is that this one particular reviewer, after replying to your correspondence and confirming his status as a legitimate customer of Bozowi.co.uk, has still has had his review removed. We're thankful he CC'ed us into his email to you confirming his status, and can understand why he is annoyed at having to prove his legitimacy to you and having to field emails from us chasing up whether he's been contacted by you. What we can't understand, however, is why after giving you the information you requested, he's still been removed?
With regards to reaching out to the other reviewers and asking them for a proof of purchase in an attempt to prevent malicious attacks from competitors, we're concerned that, after contacting the rest of the reviewers personally again, they have not yet heard from you to provide this clarification. We've also noted that the investigation into negative reviews appear to be concluded much more quickly than investigations into positives that other users have flagged as being suspect.
With regards to the unusually high amount of reported reviews on our company profile, all of which you identify as being from another user, would that not raise a concern over that particular user rather than the target of that users attention - us? If as you state it's an unusually high figure, does it not suggest some kind of malicious intent?
We'd welcome your feedback.
END OF UPDATE***
Please take me off your mailing list ASAP
How does TrustPilot have the nerve to review other companies? They never call or email you back when you problem goes to management level you simply get some automated response. We run a family business called 99nutrition and trustpilot allowed a review from someone that was never a customer of ours but was that of a similar business in the same building. We spoke to the business concerned called FitStop Supplements it was their customer and they wrote to trustpilot but were ignored as we were. They supplied the receipts to trustpilot that the complaining customer was treated fairly and within company guidelines and the 1979 sale of goods act but not only did they feel the review was fair even thought the customer was at fault but it was about the wrong company. We have sent proof as has FitStop but the review remains posted which is liable but as a small company we cant afford a huge legal bill over a silly review. The company sends us the same automated reply and it looks like an nonfactual and liable review will remain posted. I have spent 5 hours trying to review 2 companies and its ruined my day off. The TrustPilot site wouldn't allow me to post either it wouldn't allow me to log in or it would say whoops try again, they sent many many new passwords but they didn't work , i used a pc a laptop and my blackberry so the problem couldn't be my end, I was determined and 5 hours later! Their site is hard to navigate, I tried to open a new account but it would allow me to sign it via facebook even thought i could get in without the trustpilot link. When i wrote the reviews it wouldn't post them. The customer service is almost nonexistent its like talking to a lump of wood they simply ask you to email but that never works. TrustPilot have the worsted site and the worsted company Ive encountered in my 50 years, if i could give them minus 5 stars a would be happy too. Don't make the mistake of signing up to them for a monthly fee thinking they will do your business the power of good because they are a nightmare you just have to look at their own reviews to see that. Many unhappy customers!
I left a review but it has been reported as infringement of guidelines. My guess is that it was because I was not a customer. However, I note that this has happened to at least one other person whose comment I saw just before it was removed. There may have been more. The reason people were posting was that the company ServiceTeam Ltd tweeted this: "A horrible woman has given us a pasting on Trustpilot http://t.co/dEOP9vXu8W £20 M&S voucher to the 1st 20 customers to say something nice!"
Since quite a backlash from several people they have removed the tweet and all conversations regarding this. However, it is of course too late.
So, this company blatantly asked people to write fake reviews. What will you be doing about that? Any reviews that are positive (up to 20 of them) could be fake. How will you be addressing this? Can't trust this site if it doesn't allow the reviews informing people of the practice of a company.
TRUSTPILOT ALLOW THOUSANDS OF FAKE REVIEWS FOR COMPANIES LIKE MAZUMA MOBILE. THESE REVIEWS ARE SO FAKE AND STUPID THAT ALMOST ALL OF THEM ARE COPY PASTED REVIEWS AND YET TRUSTPILOT DOESN'T EVEN BOTHER TO INVESTIGATE THEM AS THEY ARE MONEY HUNGRY AND GREEDY. FOR A GOOD EXAMPLE OF THIS, SEARCH FOR MAZUMA MOBILE ON TRUSTPILOT AND FIND OUT FOR YOURSELF WHAT I'M TALKING ABOUT.
B considera esta opinion muy útil
TRUST PILOT ARE LIARS AND FRAUDSTERS.
Our company has received some spiteful negative reviews that are designed to damage our companies reputation.
We have contacted trustpilot with solid evidence that the customer has lied and made false allegations regarding the service and shown them exactly was has transired. Trustpilot refuse to taker down the reviews and say that we must 'contact the relevant local authorities' knowing full well that there are no such orgainisations in existence that deal with this issue.
Trustpilot this is your job, your platform airs these views so it is you who should regulate them.
Companies are not stupid. You willingly publish negative reviews and actively want companies to receive bad reviews so that they are forced to pay you for your review services in an attempt to balance out reviews.
Nothing but a money making scam and you should either become a reputable company or be closed down!
I recently received an unsolicited email from TrustPilot which asked me to review the company that I recently bought a product from.
Within a few hours my review had been marked as been reported as it had broken the review guidelines.
I read the guidelines and as far as I am concerned it breaks no rules.
In fact the only rule I can see that I may have breached is naming the courier company as first class in solving the problem of which I have since removed that reference in an effort to get my review reinstated.
However what concerns me most is It was lightning fast to remove my review to be checked. But this was 3 days ago. How long does it take to make a decision.
I can only assume this is to give it time to move down the pages so as not to be visible on the first few pages of the company concerned.
For me to take Trust pilot reviews seriously then they need to give reasons for suspending negative reviews and do it as quickly as they are prepared to take them down.
B considera esta opinion muy útil
I have no words for how ridicolous this system is, and it surprise me that you guys don't worry about your integrity going down the drain. (You business model is our trust, and nobody trust you?? Reality check..)
In a larger scale, I really doubt the majority of people have the havit of leaving reviews (god or bad) for no reason. If thats a problem, I suggest you remove the best and the worst review for every 10th post, to get a better average.
If a proof of purchase is required to keep every bad reviews online, I suggest you also require one to keep the good ones online, too. Anything else will ONLY lead to misleading scores.
Isn't it convenient for a company to just hit the report button on all the bad reviews and hope the customer never bothers to dig out the proof of purchase?
Sorry guys, for me the trust and use of Trustpilot stops here.
Not a lot of point reviewing a company as you are asked to provide evidence of your issues! I don't make a habit of leaving bad reviews for no reason so why should I have to give evidence if a bad experience. Not so much trust going on here really and the companies reviewed get away with giving customers a bad experience!
Not a credible review site for business or consumer. A huge list of consumer complaint comments about WAE removed yet again. Contact Trustpilot? I think not.
We have never asked or wanted to be included on TrustPilot as a company. There are good reasons as the limited verification process does not make it, in our view a reliable source of review. That said others do and that is a matter for themselves. However in sitting behind the face of a customer lead database they regrettably create their own interpretation of European Law. When you request not to be included in their database you receive a standard response along the lines of "we're merely a platform for freedom of speech". Everyone is entitled to free speech however not everyone is entitled to use web content of the target business site for their own commercial gain. This is what TrustPilot does by the lifting of site descriptions and using the live screen dumps of business websites by utilising images, content etc. When this is raised with TrustPilot this point is ignored, you are informed the matter is closed and the response is sent from a nameless person. If, as an organisation your aim is to promote the best possible customer experience then surely TrustPilot should be the leading light? I shall look forward to the stock response in relation to this review advising me that I can have a free account etc etc etc
It is disgraceful that a site like this can be used in an attempt to beat up companies that have done nothing wrong and that customers can then use it as a threat because they have made an error purchased a bespoke product which was made to order to match their colour selection options and then once the customer receives it they realise they ordered totally the wrong thing and want to exchange it. When that customer is very politely informed about the Made to Order Policy ( which they agreed to prior to submitting the order) and that it is Non Returnable - but as a goodwill gesture we will make a replacement to the revised options the customer wants but they will have to cover the delivery cost which the customer rebuffs because they feel the company should incur all the additional costs. and then for that customer to be able complain about the policy (which they knew about before purchasing) and the fact they were asked to pay another carriage charge to enable their own ( the customers) mistake to be rectified is just simply stupid. This is then further compounded by the Non Logic of Trust Pilot because they will not remove it. Depsite the fact the company concerned has done nothing wrong.
The Non Return ( made to order) Policy was notified before the customer Purchased
The customer was spoken to politely at all stages
The customer was offered a way of replacing as a goodwill gesture
The customer leaves a one sided review because they feel hard done by that it is going to cost to rectify there mistake.
What more do I need to say... When we are 100% right we will always be wrong when there are sites like this... DISGRACEFUL
I have been astoinihsed to learn today of an incredible anti-service stance by this company. They have the most anti-service policy i have ever seen, namely they do not allow a customer to post more than one review after their initail posting per company (NOT PER ORDER, BUT FOR MULTIPLE ORDERS RECIEVED OVER TIME)
If Trustpilot is set up to encourage good service from customers how they can expect a business to grow when only 1 review per person is ever accepted. There is not an inifinite amount of customers in the world. And those of us in niche markets have a smaller pool of potential customers to start with.
Not all business are Amazon Mr Trustpilot
And what of receiving a bad review?. You take it on the chin, you do better moving forward and that customer gives you another chance with a fresh order, an order you service well but he never gets asked for how the service was as Trustpilot wont send a review request because he/she has orderded once before form that company.
If a customer is allowed to review every time they place an order surely that provides just as accurate an unbiased report on the company? The customer has to place an order every time so what is the difference between a new customer and an existing one.?
They both get the same level of service.
The problem with Trustpilot is that they are not party to any of the transactions for which they host reviews.
These days a lot of payment solutions and online marketplaces have intergrated review systems where the details and validity of the transactions can be checked and a much higher degree of trust can be ascertained. I'm thinking Google Checkout ratings, Ebay ratings, Amazon seller ratings.
All those sites have some knowledge of what actually went on. Trustpilot has none. It's just a message board.
Because of this fundamental lack of knoweldge the reviews are always going to be riddled with fakes, both positive and negative. The concept is flawed and the site will die as people start putting their trust in the payment solution and marketplace sites.
The revenue aim of Trustpilot appears to be to allow disgruntled customers to post bad reviews so as to encoruage businesses to pay for the right to defend themselves. This will only work for as long as Trustpilot is respected itself.
I would suggest that this time has passed already!
I'm a business user of trustpilot and have spent the past few days emailing trustpilot about a user who is using their system to promote his own website by writing fake reviews. The responses from trustpilot have not been very helpful and although they have suspended some of the fake reviews pending investigation they seem perfectly happy for the user to continue to write fake reviews. I've read some of the staff responses to trustpilots own reviews with respect to spam and fake reviews and I find it difficult to believe that they have any kind of system in place to combat these problems.
Thank you for your response. Much like the email responses I had from trustpilot you're actually ignoring what I've said. The reviewer in question is still posting fake spam reviews. Those reviews have remained undetected by your systems despite me telling you that they were there five days ago. Is there any way for me to reduce the number of stars in my review of trustpilot to zero now that I've received your response?
seems like there aren't any checks in place to stop companies posting reviews about themselves. It's the internet guys - guess you can't trust anybody :D
UPDATE: my perfectly legitimate review of WAE+ - which wasn't positive though I submitted using a completely legitimate order number - has just been taken down by trustpilot. Worse still, I wasn't even sent an email to inform me of the fact. I wonder why??? :D
After seeing my genuine negative review being swamped with obvious fake ones I can only come to the conclusion that Trustpilot is more interested in pandering to their real customers (the companies that pay them to boost their image) than in providing unbiased reviews. Case in point (Notice how all the 5-star reviews is confirmed in only a couple of minutes while my negative review has not yet been confirmed after 17 hours):
From my experience, TrustPilot is geared to allowing companies to make false positive reviews and easily contest negative ones. Not a review site to be trusted. I doubt this comment will survive long given their editorial policies.
I gave trustpilot an honest review of "gregnicholson golf" a company whose service was so bad they didnt even send an invoice for the wrong items sent.
Ironically Trustpilot removed my review because I couldnt produce the invoice that WAS`NT sent.
Trustpilot pointlessly wasted my time.
I don't know how your scoring matrix works, you would assume since you rate out of 5 and score out of ten the score is double your average rating? It is not; a 4 star review will undermine your overall score!
From a customer stand point 4 out of 5 is probably what you would award a company that say offered 3-5 day delivery and received the parcel on day 4 or 5. Awarding 5 stars for delivery on or before day 3 for example.
To a customer a score of 4 is them thinking giving a fair review for fair treatment.....wish we could get the same from Trustpilot.
It comes to something when you wonder if using Trustpilot was the worst business decision we ever made.
We used to be a 5 star company on Ratepoint. We moved to Trustpilot when Ratepoint closed.
Today we're in a position, once again, where a competitor or malicious person, has reported our company reviews. The last time this happened, Trustpilot removed a hundred reviews or so and crippled our score. This has happened to other companies. Clearly this is a huge problem, given the high ranking of Trustpilot on Google and integration in our store for all to see. Customers thought terrible things were going on.
Last time, we called Trustpilot; three times they attempted to connect the call to an advisor- and each time we were cut off. Whenever we contacted by email, we were given a blunt response and told not to contact them again about this issue.
No matter, we'll keep paying for, and using the service.
The advice was to ask our customers to contact Trustpilot and have their reviews re-instated. Really? We don't have time, for one, to do this. Second we had no log of who had reviewed, because they had been removed from the account completely.
We haven't even been able to achieve a proper integration with Trustpilot to send review requests and have had to rely on posting links in our emails and on paperwork. A lot of hard effort to attract reviews (and it's more difficult to attract good reviews than bad ones); and they were all removed.
We're in that position again where our reviews have been reported. As I say; last time, it resulted in an over zealous weeding of our account which cleared everything in its path; the worst weeding job ever...We are a smaller niche company and we really rely on our good feedback. We try to offer the best possible, personable service, in the hope that some people will share their experiences online. A lot of effort to then have this reversed, and the risk of looking poor, and even fraudulent, frankly, in the eyes of the consumer world
We wish we'd never got sucked into this mess; maybe we should have just uploaded testimonials onto our site instead. Trustpilot hold all the aces now. If your rating falls, you have no choice but to continue to pay for the service in order to do 'damage control' and use their tools in order to attract more feedback.
Incidentally; we have found there is no mediation whatsoever in the event of bad reviews. Fine, I understand companies will report bad reviews- people feel offended or that a review is 'unfair'...but there are times when that really is true.
And lets not be naive; companies do not behave ethically to one another. In the world of business it's conceivable a competitor will use your service, and it's perfectly plausible for them to gain an order ID and post untruths online. Say, non-delivery. If, as a company, you have proof to the contrary, it should be possible to provide evidence and defend the rating (not just in the public forum as a comment). If Trustpilot doesn't mediate properly, it opens up the system to massive abuse. It penalizes honest companies while, oddly enough, there are companies not attracting these reviews (non-delivery, etc) which seems odd...in over 1000 reviews to have not received a single bad one? I'll leave the public to make what they will of 'perfect' scores. We've seen profiles with reviews that sometimes don't even match the business of the company! These are the companies that need investigating.
It seems if you're the first one to 'report' another company and go the extra mile to attempt to block them, that company will remain on Trustpilot's radar. We're an ethical company, so although it's possible to do the same to another business, we probably wouldn't. We just hope that our skeptical view of some of these other companies' perfect scores is shared by an intelligent consumer.
We'll wait and see what happens today. It's quite possible we'll be having to email all our customers tonight to apologise that their reviews have been taken off.
*UPDATE* While we appreciate the comments below, and Trustpilot support DID re-instate our reviews, they have also told us we shouldn't report reviews any longer. Even if there is a blatant abuse of the platform, they don't seem to want to know.
We reported a couple of reviews in line with Trustpilot's Terms. They say that it is possible to submit documentary evidence to support a claim. However at no time have they ever requested this information. When we recently sent it through, they asked us to report the review first. They don't seem to want to look into anything. This leaves the platform open to massive abuse- which is bad for both consumers and businesses. See my earlier comments regarding planted, 'fake' reviews. (Negative ones- not positive. I don't believe people who think Trustpilot make up reviews for companies. But I do believe the system is open to abuse.
There is a lot of talk of this- but given the investment and aims to be THE review platform, it must be addressed going forward.)
Point 1 - Users who provide a 4 star GOOD review actually results in your overall score being DOWNGRADED. Matirx should be 4 stars neutral, 5 stars increases your score and 3,2,1 downgrades. Most users expect a decent business to provide a fast service. The days of next day delivery after despatch being a "wow" factor is over. All decent retailers can do this now and it is now expected. So to get a 5 star review based on user getting an item super quick is harder as we, as good retailers do this in our sleep.
Trustpilot should accept this and in some ways take some accolades for it, as they have helped true retailers raise the game but to punish the retailer with a reduction in score for being GOOD is stupid.
Point 2 - NO UNDERSTANDING OF BUSINESS
Trustpilot uses a system to allow retailers to request a review guideline and in the interim period not show the review.
THIS IS FLAWED beyond belief.
a.) IF THE REVIEW has the slightest mention of a service complaint, the review stands, even if it is illegal or just wrong.
We have exmaples , albeit few, of low reviews for products we do not or have ever sold..
How does this end up on Trustpilot?
In our case we did supply the reviewer with goods, but the user obvoulsy ordered something else from elsewhere and got mixed up. No problem we thought., We submitted the review for evaluation and explained that we do not sell that product and suggested the above scenario. They came straight back and said the user provided an order number and the review stands.
Well he would have had one from us, and one form the other supplier.
But there is NO COMMON SENSE in Trustpilot. There lack of business understanding means they cannot get their heads around what can sometimes happen in business.
B considera esta opinion muy útil
So I only have 1 hour's experience of Trust Pilot but my first impressions are:
1.Very much dislike having to log in with facebook - have some alternative idea's on how to tackle the issue's of 'real' reviewers- other than forcing facebook on users.
2. Nice fluid website
3. Easy to leave reviews- I would prefer 10 point option rather than 5.. especially since you collate the data into 'out of 10' format.
4. Biggest gripe is the lack of grouping similar companies and lack of specifics in searching. I tried to compare mobile service providers- preferably the big 5, it was very difficult. Also the fact that you don't aggregate reviews/take into account number of reviews as opposed to making somebody with 3 (5 star) reviews is higher than someone with 10,000 4/5 star reviews. It means you have to trawl through nobody's or small businesses who's mates are just rating them, as opposed to the real players or likely companies users are looking for.
I like the interface, I think there are massive opportunities for this company and can see a lot of interesting revenue streams while keeping users happy. It will be interesting to see if the bosses employ the same strategy as I would. I would love to see what their model is and maybe these guys would be a sweet investment. Right now its a 6/10 from me.
this is the worst review company you could come across.
i have tried leaving a review for tyreshopper.co.uk on at least 4 occasions. which is the worst company i have ever had the misfortune to deal with.
i paid for 3 tyres which i never got, and i have had to escalate it to a claim through pay pal to get my money back, and they have not even bothered to reply to this claim yet.
it is a disgusting service on their part and trust pilot is no better.
trying to leave a review for this company is like trying to climb a mountain with butter on your hands, impossible.
4 times i have tried, and every time it says invalid order number, well i have the order number and sent it to trust pilot, "ok sir now you can leave your review".
REALLY! NOW I KNOW WHY TYRESHOPPER HAS SUCH GOOD REVIEWS , YOU DON'T ALLOW BAD ONES DO YOU TRUST PILOT, it's a dishonest practice that your doing here and morally corrupt , you should be ashamed of yourselves.
bet you don't publish this neither , i will never ever use any place that you recommend again.
I cannot see the point of a customer taking the time and effort to write a review, if it is removed.
I wrote a perfectly ok review about a company I had purchased a mattress from. The review was removed from Trust Pilot, despite the fact I had followed the terms and conditions.
My review was an honest an fair account of my experience. I became suspicious after noticing mostly on 4 or 5 star reviews were left. Another review below mine had also been removed.
We've recently started using Trustpilot as a paying business customer. The experience for customers reviewing our service is generally great, and easy to use, and it's been helpful for potential customers to be able to read previous customers' reviews of our company.
However, as a business customer I've been disappointed by a number of things:
- The business website is quite buggy and awkward (logging in etc is not very smooth and it's not clear what the default password is and how to change it)
- The pricing is not transparent, with only the basic plan having an a price shown on the website. I think it would be much better if all price plans were transparently shown on the website rather than having to have to direct contact with Trustpilot in order to receive a quote
- The pricing is generally too high for what should largely be an automated service. I imagine this is because Trustpilot are leaders in a new market, and that the price will come down over time as new competitors emerge
- It's very surprising and annoying that it's not possible to pay online on a monthly basis. The fact that prices are quoted on a monthly basis, but then billing is quarterly (and manual) is very odd. For an online company this could be much better.
- It's annoying and inefficient to be called by a salesperson after you sign up for a free trial. For this kind of business there is no need for direct contact with a human and I would rather Trustpilot spent their money on making a better automated online experience instead of hiring salespeople to bother me with calls I don't want or need
It's funny how this company is rated 56 out of 57 on its own website in the category online services, does this tell you something about the way you are operating??
Like others we have also had over 18 genuine reviews removed from our page, no warning, no chance to look into it ourselves, just an email saying they have been deleted.
All reviews are genuine (as far as we are aware) and have a corresponding order number which we could have looked into our end. Getting reviews from customers is hard work and to have them deleted without warning is disgusting, and we pay £70 per month for this too!!!
Given up emailing and phoning now, my so called accounts manager who said they would always be on hand when I signed up with them seems to have vanished, funny that!!
EDIT: I have just received a call today and 14 of my reviews have been re-instated, as a result I have amended my rating of the company accordingly.
Trustpilot are the least transparent business I can think of. They charge ludicrous fees to the company to be able to "vet" their reviews, although they won't remove them, but you have to pay to reply to the person involved.
All large companies can afford to pay to use Trustpilot, so they have excellent reviews. Smaller companies cannot, so they have poor reviews, is the general rule. And nobody shares positive experiences (only negatives) so large companies have the numbers - if they get 1 in every 100 customers to write a review then it works for them, but smaller companies don't have anywhere near as many customers so it distorts the review process. The only reason some companies have "glowing" reviews is because they use Trustpilot's little script that invites users to leave feedback immediately after the purchase - i.e. before any problems can exist (failed delivery, broken stock, etc). Is is quite laughable if people think a company can have 10,000 genuine 5/5 reviews - they are reviewing the order process only ! ("Yes. they did take my money, excellent service 5/5")
Then there's the Facebook thing, I won't even bother repeating what others have said here about it, as clearly Trustpilot don't give a damn about user opinion as they have failed to do anything about it. Very ironic!
Deleted all of our companies reviews without any warning. We have now gone from being number 2 in our catagory to not even on the list. Absolutely disgusting service and we will not be using trustpilot anymore.
All of our reviews were left by genuine customers, all verified with order numbers and have been fairly lengthy reviews - not typical one liners that fake reviews have, so I do not understand why trustpilot would do this without any consultation beforehand.
We actually started using trustpilot after recommendations from a number of friends, however, we will now be recommending to our friends and customers to never touch TrustPilot.
"A review can be edited if: There is documentation that parts of the review are deliberate misrepresentations of the actual course of events. "
After providing 4 pieces of documentation to show that a review is a deliberate misrepresentation of events, Trustpilot go against their own guidelines and will not edit the review to be truthful.
Any reply will probably talk about their deletion policy.. because I'm right that they should edit it. I'm asking that it be edited based on their own guidelines. Even so, it's possible to determine who is right because of the previously mentioned documentation.
What are you thinking, making it FACEBOOK ONLY to post reviews on your site. You are Leonardo DiCapro standing at the bow of the titanic. Read the analyst reports. What are you thinking? You can't seriously believe that making it facebook only adds any form of credibility or reliability to those signing up. As is WIDELY reported in the media, a large proportion of people who sign-up to facebook use fake accounts to hide their identity. Very very poor and short-sighted executive decision making. Bad move.
Pret Endperson (real name, of course! Because I signed up with Facebook right?)
P.s. - Just in case you delete it: http://i.imgur.com/AQt5d.png
Come on Trustpilot,
Here I am logged in, and writing a comment, but unable to post it unless I have a Facebook account.
I don't and never will have a FACEBOOK account.
Don't force people away because of this. If your logged in you should be able to comment.
I rate this low because even after searching for a long time and even after I found the button to sign in by email, the only possibility to sign in still was facebook. And I just don't like facebook or other social networks. And also I don't like that e-v-e-r-y-t-h-i-n-g has to be connected today, it's like your google is actually connected to your youtube videos and your facebook is connected to your whatever.
Your entire life is connected on the internet.... Sorry!?
Para responder como compañía, por favor conectase mediante su cuenta de negocio.