Sales service is second to none. I have always had excellent service from this firm. So I was disappointed that the latest printer from them had NO UK plug mains lead!!!
A silly omission!!!
Order placed at 12.42 pm Tuesday with an expected next business day delivery (having paid £3.99 + VAT). Still waiting (Friday 3.45 pm) ! Have not even received any information on when delivery is expected.
Only placed this order with you because of delivery guarantee and the fact that I purchased the printer from you. Other suppliers do not charge for delivery.
I received emails advising they had my order and that they were processing it but nothing to confirm a delivery date. I know the site states all orders are next day delivery but it's nice to have confirmation. I did receive a phone call the day after the order, after the item had been delivered it turned out, advising me that the order was due for delivery that day. They said it would arrive in two separate deliveries, so the person waiting in for me went out after two deliveries turned up. Unfortunately, the order was dispatched in three deliveries and the third one was missed. So instead of a full set of printer inks, I just had one colour delivered and a lot of hassle at the post office to collect the rest of the order (my name on the delivery ticket but I don't live at that address, so providing proof of residence was a challenge). I don't understand why they also assign an account manager to the order. A basic customer service line should be fine?
I bought a super Samsung printer/copier/scanner at a good price and with a 5yr warranty. They had a problem cos me changing my account name borked their system lol - but they fixed it and you kind of feel you can trust them you know?
....... oh and their print cost comparison guide is brill!
this was only a replenishment order / nothing new to us
two printers purchased over two days but neither arrived on time. However, this was down to the couriers and not Printware. Will always use them as have had a great relationship with them over the years with surprisingly good customer service (generally where others fail).
Ordered the items on Saturday and asked for delivery on Tuesday. Delivered by courier and carried inside by driver on the Tuesday. Could not ask for or receive better service.
All this and very competitively priced. Thank you.
Ordered a Canon printer from Printaware on Sunday from the web site easy to do and went threw with no problems the price was very good and included free postage, DELIVERY 5 STAR they invoiced me on the Monday and stated it would be delivered on the Tuesday it arrived first thing Tuesday morning .
I will be using this company again and would recommend to others.
The Printware website gives a nice amount of detail for each printer and a straightforward running cost comparison.
Ordering was very straightforward and my printer arrived the next day! What more can i say!
I ordered on 12th. Asked for delivery not to be on 13th, as would not be in to sign. Expected it on 14th maybe. Today is 15th. Nothing yet.
So 1/ the survey is a bit too prompt! 2/ I could not track progress as I was not registered when I ordered, and though now registered, it shows no order. When I registered I had not seen the email that gives me a temporary password, so chose my own etc. Thus I may have inadvertently sidestepped the system but otherwise it is a disadvantage for the system not to be able to pick up retrospective orders. 3/ Might be an idea to offer non-signed-for delivery to cater for lower value orders that can be trusted to a neighbour.
We used to order a new cartridge as soon as we put in a replacement, but realsied this wasn't good for cash flow. Now we order when we get the message from the printer that the toner cartridge is low as we know the new one will arrive the next day - excellent service
Couldn't get better
Very easy to order online and then within no time, had confirmation via email of order plus Account manager details for further orders. Delivery next day. Great service.
I have been dealing with printware for three years and they have never let me down. Next day delivery really means next day - with my last order I didn't order until nearly 5pm but the delivery still reached me before 10am the next day. Their web site is also easy to use and seems very reliable.
no further comment - brilliant!
Placed order online, easy process. Had a phone call to confirm my order will be shipped and to inform me I can claim cash back on my purchase. Delivery arrived when they said it would.
Having researched the printer I wanted I ordered it on the Monday from Printware specifically because they offered a next day and it was needed urgently. I was impressed to receive a phonecall confirming that I was aware of the spec, and during the conversation I stressed the urgency, and after some discussion decided to stick with the one I had chosen because it would be fast.
On Wed I queried why it had not arrived on Tuesday am and was promised a tracking number, which never materialised. I called again in the afternoon and was told that the supplier had had a problem and failed to ship, but it would definitely be with me before the end of the day.
It finally arrived on Thursday. Really unimpressed.
I ordered the items on the website and found the website clear and concise.
i received a courtesy call from printware to see if I had received the order.
which is a personal service much appreciated.
mrs jean kay manchester
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