Respuesta de Maplin
[REPLY]
Maplin revisión
- revisión (302)
- S G
- Ilminster, GB
- 18 Evaluaciones
Find Any Electrical Item You Can Think Of
Have only purchased a few things in Maplin but they have always had the connections and components that I've needed.Staff are very helpfull and the website is easy to use
Featured review of Maplin
- Sarah
- sunderland, GB
- 16 Evaluaciones
Customer service, Sales jargon
About 3 month ago me and my boyfriend went in to Maplin, we were buying things to use on games consoles we had managed to rally up around £75 worth of items in about 10 minutes we only had 5 items.
One of which was a game console opening kit which normally retailed at £39.99 but was on offer for £25, which we thought was a bit much when there were similar products on the market a lot cheaper. as we went to pay for the item. i spotted a smaller kit for £5.99, £19 cheaper.
But according to the customer sales advisor "it doesn't have the correct sizes that you need" but sure enough after we had purchased the items. and had a closer look at the incredibly cheaper kit, it had the correct sizes.
Very bad customer service he just wanted the bigger sale.
items in the store are good but there sales is very bad.
- vera
- salford, GB
- 3 Evaluaciones
overpriced
rip off.tried to purchase a lead for sky box £12.00 on Amazon £2.49
free p & p
- Mr Vic Batchelor
- 2 Evaluaciones
Bad experience
I have shopped in there stores for many years now but recently when visiting I keep getting harassed all the time last week when I went in the same happened and I said can you leave me alone please I will ask if I need any help but a couple of minutes later I was asked again I said I have had enough of this I think I will leave and to my surprise I was told by a snotty assistant you know were the door is
I get the distinct feeling by adopting this attitude they don't trust anyone when in the store not a very good advert for customer care
- John Williams
- 23 Evaluaciones
Good Stock List
No complaints really, but just a bit lacking......
- Neil Wright
- 2 Evaluaciones
expensive and gimmicky
maplins is over 10x more expensive than suppliers like rapid, farnell and RS for leelectronic components. Their shop experience is pastic-y and gimmicky with the emphasis far away from quality
- Paul Cheeseman
- Leicester,
- 11 Evaluaciones
Adequate
Some staff have poor product knowledge. Stock levels are usually fairly poor. Website information not always correct. Some products of a very poor quality and not as portrayed in catalogue photos.
However, if you need resisters, capacitors etc quickly (and they have stock) then it's ideal. Better deals available elsewhere if you can wait and shop around. I've been a customer for over 20 years and have seen a decline in service.
- christine stevens
- 31 Evaluaciones
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- Vera Filkins
- New Milton, GB
- 10 Evaluaciones
High standard of service
I bought a Plantronics M50 Bluetooth Headset for my grandson. It was easy to order and the headset arrived within a few days. So much easier than going to a shop.
- bruce
- 6 Evaluaciones
A bit Geeky but likeable.
Staff are outstanding,they look undernourished and may be underpaid and may not see much sunshine but they are just great. Product knowledge is pretty good and I get what I want. Rarely do I leave with just what I went in for because the displays are good and the offers are good. Still buy stuff that I don't use for a while! Love the dated format of the stores there is nothing like it out there. Business wise its a shame that more people don't know about them.
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- Kerr Brand
- Limerick, GB
- 20 Evaluaciones
Not Knowledgable
If they don't know they will make it up. Had this on more than a few occasions.
- Dave Dawson
- 6 Evaluaciones
Man heaven
Out shopping with the wife? Give her the treatment she gives you by taking ages to ramble through some of the most interesting things with a plug on the end. Bliss
- John Allegranza
- 13 Evaluaciones
Good Compnay. I would recommend them.
Good Company. I would recommend them.
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- JT
- London, GB
- 1 Evaluación
Cowboys - do not collect in store
if you order on-line and collect in store the price you're charged will be the store price, even though the price in your basket will be the online price. They get away with this because they don't include the price on your reservation email as per the screenshot, or on the final page you click on to reserve, so the first you know of this con is when you pay in the shop. I was not the only person in the store that commented on when I was there, this but the customer service advisor was more interested in practicing his training speech than listening to what i was saying.
This to me shows it's a common way that maplin misleads it's customers and on purpose (either the store staff could feed this back to head office but choose not to, or they do feed it hack and head office choses not to act, so misleading either way).
Avoid this store unless you want to be conned, especially if you need to travel to get there. No one likes a long journey, only for the shop to change the price once you get there.
- Sue Gooch
- 10 Evaluaciones
For those things that aren't stocked in Supermarkets
Whenever I need a component for computing or similar, my first thought is always to check if Maplins have it. They nearly always do and while you're there you are also likely to find one of their special offers. I got a really useful light studio at way less than I expected to pay. The downside is that some of their generic leads and cables can be cheaper in supermarkets. I paid £17.99 for an Apple type connector and then found 3 for £10 in Asda, was a bit cheesed!
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- Scott Higgins
- 4 Evaluaciones
- Mick Juchnowicz
- 11 Evaluaciones
My Alladins Cave
The best placce in the world to source those odd little bits of electronics. Great deals on main stream products too
- G Payton
- 21 Evaluaciones
Pop in store for my urgent cables
Maplins is my fave pop-in-store for my computer cables and accessories I cannot wait for. Very Knowledgable staff, at least in my store they are.
- bazzw6
- 14 Evaluaciones
everything gadgetry and geeky you need
problem with maplins is the price....its inflated
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- Bradley Cohen
- 6 Evaluaciones
Very pleased!
Excellent customer services, excellent after sales. Impressed by the range of products.First time of using these guys, really made up. Advice in store was very good.
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- Christian Jennifer Passy
- Cheltenham, GB
- 49 Evaluaciones
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- paul
- london, GB
- 13 Evaluaciones
- S A Ashton
- 3 Evaluaciones
Excellent
Good staff, quick delivery, even sent a replacement part for a weather station free of charge, even though I explained it probably was not their fault.
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- Ted Rogers
- 45 Evaluaciones
top for electronics
lots of electronics at fair prices
- J D Stevenson
- 8 Evaluaciones
Does what it says on the label; good service, good products.
Maplin is one of those places which a need of a particular kind: "I need a cheap lapel microphone for my video camera," "I need an antenna for the TV in the guest room," and so on. Personally, I have been impressed that the staff seem to be able to deal with a variety of slightly odd queries with helpfulness and cheerfulness. A very useful, helpful firm.
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- Thomas
- USA,
- 20 Evaluaciones
well good
staff know there stuff instore - good selection of products - A1
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- Gwedelin
- Cardiff, GB
- 8 Evaluaciones
Maplins
What a brilliant store, it's got every tech gadget you'd ever wish to have. I shop there a lot for all my computer stuff. The people there are always very helpful and knowledgeable.
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- Robert Innes
- Cromarty, GB
- 5 Evaluaciones
A must go visit shop
Not the cheapest but they sell everything. For all those who remember Tandy electrical then this is the shop for you
- Tru
- 1 Evaluación
FAULTY PRODUCTS AND SERVICE
I have purchased a number of products from Maplin over the years, lots of faulty items, I sometimes get a refund after a long argument, most of the time it is not worth the bother. I see they sell B grade items, to be honest I think all their products are B grade, there is always some defect with the products sooner or later and it is impossible or very difficult to get refunds or replacements. They will give any excuse, try to side track you, delay and argue to the sun goes down. Don’t trust them, be warned.
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- Barrie
- Cardiff, GB
- 2 Evaluaciones
Great range and expertise
Great range of bits and pieces- I could spend all day browsing!
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- Cass
- 18 Evaluaciones
Lots of choice
Me and my partner are always going into Maplin store more than online. He tends to find what he wants online and then go in store. He's like a kid in a chocolate shop in there and it all is at reasonable prices and good quality. We also get a lot of deals through the post which we use.
- Miriam Binder
- Brighton, GB
- 3 Evaluaciones
Great and inclusive.
I have dealt with Maplin for a number of years now and felt that the time has come to let you know how fantastic their Brighton Store staff members are. I am a disabled female who is largely self-taught regarding all matters computer related. My technical jargon is non-existent. However the staff members never seem to mind taking the time to help me unpack my thoughts and are always willing to go out of their way to make sure that we are talking about the same thing. On a couple of occasions I even ended up not buying anything as their staff member wrote out a work-around which saved me pounds.
It is absolutely fantastic how they do not make me feel a fool and I always end up being able to make decisions regarding purchasing or adjusting purchases with full confidence due to the willingness of the staff to help me decide – I always wheel away from the store feeling fully empowered and secure in the knowledge that I am a valued customer.
Today, I ended up making a purchase online as the item was rather heavy and I would need to have had it delivered. I was going to ask the Brighton Store to deliver it however when they heard that I would also need the inks they suggested I would be better off ordering it online as then I could order both the multifunctional printer and the inks at the same time for delivery at the same time.
The online staff was just as helpful, patient and accommodating as Brighton store staff.
- Aysha
- West Midlands, GB
- 23 Evaluaciones
Good for Components
Great place to get components & wires from e.g like transistors, cables etc..
- Lynda
- Plymouth, GB
- 11 Evaluaciones
Very good, they seem to have everything which noone else has
Very good, they seem to have everything which noone else has
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- Max Allan
- Chippenham, GB
- 2 Evaluaciones
Just buy direct from Hong Kong
Maplin used to be a great place for components. They seem to have decided that the electronics market isn't right for them and are now selling piles of cr4p imported from Hong Kong. You can save yourself a lot of money by buying that same cr4p direct from various websites in HK or eBay. The markup Maplin apply is ridiculous.
As far as the components range, I'm disappointed to say that they have been cutting it back to less and less every time I look for something. And adding more price. I'm sure resistors used to be 3p each. Now they're nearly 30p each. Similar products from Farnell are 5p each, but you need to buy 50...
- Julie Griffiths
- milton keynes, GB
- 1 Evaluación
Never shopping there again
I bought a Arnova 10 g2 tablet from Maplin's and after using it for 2 days I decided to take it back. I had bought it 16 days prior but had not used it because I was on holiday. Went to return it because I was not happy with it and they would not accept it as they said their was scratches on the back. I could see one minute scratch! I argued that they say that I can return it if I am not happy with it after 28 days but they said no they would not be able to sell it again. I took it back in origional condition (box, leaflets, plastic bags, etc)...absolutely outragious! Never buying anything from them again.
- melissa
- Eastbourne, GB
- 19 Evaluaciones
hubby heaven
my husband practically lives in this shop!! its great for gadget buying and computer geeks ;D (but I like it for the pretty disco lights!!) ;D
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- Colin Dowding
- Poole, GB
- 4 Evaluaciones
Great service
Couldn't say if the web site is as good as the shop I use (Poole) but the service and knowledge in the shop in Poole is brilliant.
I know what I need but sometimes not the best way to sort it out or what parts I need. The guys in Poole have saved me money and have never sold me anything I don't require.
Great service time and again, oh and the reserve function on the website is great as it gives you the chance to save what you "think" you want before spending.
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- happy bunny
- ldn, GB
- 7 Evaluaciones
Very Hit and Miss
Before I get onto a review of the site, I want to say something about the local maplin shop I use. The manager at the local maplin is unknowledgable and rude. On several occassions I have found it necessary to return goods which were unfit for purpose. Notably a card reader with a bent pin, and a wireless networking card that refused to automatically connect via dhcp. On both these occassions I had my money returned to me, but not before the manager had passed some comment to the effect that it was my fault. I take exception to such accusations and infact in the case of the wireless card I even found it highly amusing that he thought I must be one of the people who havent a clue how to set up a computer (I run several networks for various people as my vocation in life is a network engineer) He demonstrated his complete misunderstanding of how networks operate and what all the letters such as N & G mean and how to use them.
Now onto the website. I am frequently told that what shows as in stock on the website is incorrect at the store. My local store hardly has anything I need, and even when they do its overpriced. The site itself is substandard and shows results for totally random items. Fo example I searched for key switch and for some totally bizzare reason I was shown a few key switches and various toy planes etc etc etc
this company really must try a lot harder because they are rapidly sliding down the pan. GET SOME STAFF WHO ACTUALLY KNOW WTH THEY ARE TALKING ABOUT and get some new web designers the ones you employ are rubbish
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- RBakery
- Norwich, GB
- 4 Evaluaciones
Always pricey always rude
I like the fact Maplin as a load of stuff I can't get from elsewhere but I don't like their service very much at all and they are always ridiculously expensive. I get that a lot of their items are niche but gees spare my wallet some hammering.
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