"The Book Depository is awful store .
March 20th, morning, I ordered two books but while waiting for showing up order conformation site, something wrong happened ... over 5 minutes I waited but finally my PC was frozen. Later I ordered again.
I was afraid that I might order same books twice and asked customer support to make sure and cancel one order if there are double orders. Customer support just sent cancelation notification about order BDA-010-04761169689 and never mentioned another order BDA-809-93761266545 active.
I checked my order history and knew there was BDA-010-04761169689 cancelled. Still now BDA-809-93761266545 has nat came up in my order history,
Later I ordered same books at Amazon com (I live in California, USA).
Next morning, on 21th, I got notification about order BDA-809-93761266545 and they said to me that ''Nineteenth fashion in detail' was dispatched (shipped ) and I could not cancel this ... I have to receive it and return it from SF USA to England. After they receive this, they will refund book fee on my credit card . Also they don't pay returning cost from SF, USA to England.
Many times I asked why this happened, why my order history can not show up order BDA-809-93761266545, why I need to pay returning cost from USA to England even though I have no way to know order BDA-809-93761266545, Customer support just said that they can not assist this case any more.
Also I read another review, same double order happened and he returned one book from Australia to England, it past 6 months, they continued to say ''they have not received it yet and they can not refund him". Finally he gave up collecting refund !!
I am so afraid that same case will happen and I can not get refund about book at all.
I am still thinking that book Depository must pay refund book and returning cost from USA to England.
Customer support and this Book Depository was so awful !!
I love the book depository. It is always the first place i visit when I'm trying to get a book that I couldn't find elsewhere. The delivery times are prudent, my books always arrive on the estimated date of delivery, and everything inside the package has been in order. I would highly recommend this site to anyone needing to buy some books.
Ordered 3 books, they shipped 4 weeks too late and 1 got lost in the mail.
Plus que la version .co.uk qui est souvent plus cher pour les mêmes choses (étrange non?)
Par contre, un choix ENORME, et un système d'envoi ultra rapide et très fiable.
Les prix sont souvent très bons (je compare toujours avec mon chouchou amazon).
Je suis un très consommateur de comics en VO, et se site est l'un de mes gros fournisseur.
Super plus, ils font des prix énormes pour les produits en précommande, donc si vous savez ce que vous voulez, attaquez au plus vite, vous aurez des remises énormes...
I'm a big book lover and whether buying books for myself or as gifts for friends and family I turn to the book depository. They have a massive selection and they're good value. I've ordered books from a few other places as gifts and have missed birthdays or christmas's, but the book depostitory has always been consistent with fast deliveries.
Can't fault them - keep up the good work!
I have found from experience that to place an order with the Book Depository is a very safe and reliable way of shopping. Everything I have ordered so far has been exactly as described and in addition the speed of delivery cannot be faulted.
Great range of books and audio books. And great that the price is the final price - no extra costs hidden. They deliver on time and haven't had any problems after several purchases.
I do miss more description of the products though.
I hate it when you order something only to be told in a follow up email that it wasnt really in stock. That has never happened to me here. I've ordered around 10 times and the books have always arrived quickly, well packed and just what I expected.
I used to use Book Depository all the time, as they were the cheapest on the net and were reliable. Sadly, since the Amazon takeover, they have gone downhill. I pre-ordered a book, waited nine months (it was delayed by the publisher) and then was told it was despatching soon. A month later my order was cancelled, by which time it was now impossible to purchase said book anywhere, as it has sold out. Brilliant, now I am stuck waiting for a second edition, which will be worth less. What's the point of pre-ordering if they can't fulfill the order when the book is published?!
Excellent service. Great choice of books at really low prices. Always deliver promptly. One of THE best online retailers I have come across. I always check their site first when looking to buy books, and more often than not I don't need to go anywhere else. Try them - you'll be glad you did.
We ordered from this company in September and October of 2011 and in both instances our order was shipped quickly. One of the books in the first order was damaged (pages appeared chewed throughout book) but this issue was quickly remedied by their able customer support who offered a refund or replacement. Overall, a very good service at good prices.
Have bought several items from Boo Depository, via Amazon, over the past couple of years. Great selection, very competitive prices, and despatched timeously and received in the condition stated.
Thanks so much.
I have used this website several times in the past with no problem and have found their range of books comprehensive and competitively priced.
The only problem I encountered was a book I ordered last month which failed to arrive. I contacted The Book Depository to inform them and they advised that I should contact Royal Mail to see whether they were holding the item for me (no, they were not), but Royal Mail suggested I wait a few more days. The book still did not arrive, so I informed The Book Depository who duly agreed to send me out another copy at no charge to myself. This second book HAS arrived so I am more than happy with the service offered by this company and would not hesitate to recommend them to anyone!
They're a thoroughly fantastic alternative to Amazon without the infamy of harassment of employees. I've noticed on quite a few occasions their price is always a bit less than their more well-known rival - even though it might sometimes be just a penny. Unlike Amazon they do accept Paypal as well as card payments.
I have ordered a number of books through the Book Depository and have always received a reliable and prompt service.
One order for 4 books was sent in four packages, the fourth one was delayed because customs got interested in the large number of similar packages, but I can't fault a company that will pay postage on separate packages to make sure I get my order.
I have used the book depository for several years now and have been constantly and happily impressed by their response time, book range and service. The range is truly outstanding, covering almost every book I have ever considered buying (the only exception I have found is a rather old, quite obscure academic book that is out of print).
The service is swift and precise and I have always received my books in a timely fashion. Especially good given the free delivery.
Excellent service, good site. No cons from my perspective.
perhaps their range isn't quite perfect yet, but it is definetly getting better by the day. it is frustrating that it happens that there is a book missing somewhere from the very middle of their series and i have to go looking for it somewhere else, when it would have been so much easier just to get them all in one place. but their prices definetly are worth the occasional hassle!
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