Awful store and customer support

"The Book Depository is awful store .

March 20th, morning, I ordered two books but while waiting for showing up order conformation site, something wrong happened ... over 5 minutes I waited but finally my PC was frozen. Later I ordered again.

I was afraid that I might order same books twice and asked customer support to make sure and cancel one order if there are double orders. Customer support just sent cancelation notification about order BDA-010-04761169689 and never mentioned another order BDA-809-93761266545 active.

I checked my order history and knew there was BDA-010-04761169689 cancelled. Still now BDA-809-93761266545 has nat came up in my order history,

Later I ordered same books at Amazon com (I live in California, USA).

Next morning, on 21th, I got notification about order BDA-809-93761266545 and they said to me that ''Nineteenth fashion in detail' was dispatched (shipped ) and I could not cancel this ... I have to receive it and return it from SF USA to England. After they receive this, they will refund book fee on my credit card . Also they don't pay returning cost from SF, USA to England.

Many times I asked why this happened, why my order history can not show up order BDA-809-93761266545, why I need to pay returning cost from USA to England even though I have no way to know order BDA-809-93761266545, Customer support just said that they can not assist this case any more.

Also I read another review, same double order happened and he returned one book from Australia to England, it past 6 months, they continued to say ''they have not received it yet and they can not refund him". Finally he gave up collecting refund !!

I am so afraid that same case will happen and I can not get refund about book at all.

I am still thinking that book Depository must pay refund book and returning cost from USA to England.

Customer support and this Book Depository was so awful !!

My place to shop for books

I love the book depository. It is always the first place i visit when I'm trying to get a book that I couldn't find elsewhere. The delivery times are prudent, my books always arrive on the estimated date of delivery, and everything inside the package has been in order. I would highly recommend this site to anyone needing to buy some books.

Reliable companies still exist!

I have bought quite a few books from Bookdepository over several years. They have consistently provided a fast and relaible service.

Ordered 3 books, they shipped 4 weeks too late and 1 got lost in the mail.

Ordered 3 books, they shipped 4 weeks too late and 1 got lost in the mail.

Utilisez Bookdepository.com !

Plus que la version .co.uk qui est souvent plus cher pour les mêmes choses (étrange non?)

Par contre, un choix ENORME, et un système d'envoi ultra rapide et très fiable.

Les prix sont souvent très bons (je compare toujours avec mon chouchou amazon).

Je suis un très consommateur de comics en VO, et se site est l'un de mes gros fournisseur.

Super plus, ils font des prix énormes pour les produits en précommande, donc si vous savez ce que vous voulez, attaquez au plus vite, vous aurez des remises énormes...

God og hurtig service

Sender ens ting afsted hurtigt og holder en opdateret om, hvor langt de er med at behandle ens ordre.
Kæmpe udvalg og gode priser. Og den gratis fragt tæller klart op!

Value and reliabitilty!

I'm a big book lover and whether buying books for myself or as gifts for friends and family I turn to the book depository. They have a massive selection and they're good value. I've ordered books from a few other places as gifts and have missed birthdays or christmas's, but the book depostitory has always been consistent with fast deliveries.
Can't fault them - keep up the good work!

Excellent bargains in books

Excellent bargains in books and great service.

Always a pleasure to shop with these guys

A great selection of books at, what i consider, the best prices around. Prompt delivery and always excellent customer service.

A loyal customer for many years, and will continue to be :)

Highly recommended

I have ordered books from the Bookdepository on several occasions and not only is there pricing keen, but they provide free delivery and excellent service.

Good

Fantastic selection of books and good delivery to Spain

Fast and very reliable.

I have found from experience that to place an order with the Book Depository is a very safe and reliable way of shopping. Everything I have ordered so far has been exactly as described and in addition the speed of delivery cannot be faulted.

nothing better for books

love them!

Good prices and quick delivery

Consistently good prices, and no extra charge for delivery which is still quick.

Fab value

Great service, books and price

MY ONLINE BOOKSTORE

I buy most of our books from Book Depository. Free delivery, cheaper than bookstores in Australia and very quick shipping too.

Professional service

Easy, fast and professional. Thanks a lot.

Great service

Good pricing and delivery, you can find some of the more obsure books here.

It's reliable

Great range of books and audio books. And great that the price is the final price - no extra costs hidden. They deliver on time and haven't had any problems after several purchases.
I do miss more description of the products though.

If its in stock, its in stock

I hate it when you order something only to be told in a follow up email that it wasnt really in stock. That has never happened to me here. I've ordered around 10 times and the books have always arrived quickly, well packed and just what I expected.

Love this store

I love this store- I wish they'd still send out free book marks though!
Delivery always fast, and they have everything I want.

Don't Pre-Order

I used to use Book Depository all the time, as they were the cheapest on the net and were reliable. Sadly, since the Amazon takeover, they have gone downhill. I pre-ordered a book, waited nine months (it was delayed by the publisher) and then was told it was despatching soon. A month later my order was cancelled, by which time it was now impossible to purchase said book anywhere, as it has sold out. Brilliant, now I am stuck waiting for a second edition, which will be worth less. What's the point of pre-ordering if they can't fulfill the order when the book is published?!

Cheap and quick!

Cheap and quick!

Great Service

I like book depository. Generally used through Amazon marketplace, they are alway accurate on book condition, good delivery times and keen pricing

Sheet Music and music books

I have purchased several pieces of music and books from them and have found them to be excellent in both, accuracy of description, delivery and packaging.

Duncan Mc considera esta opinion muy útil

Excellent service always

Excellent service. Great choice of books at really low prices. Always deliver promptly. One of THE best online retailers I have come across. I always check their site first when looking to buy books, and more often than not I don't need to go anywhere else. Try them - you'll be glad you did.

Excellent service - good prices!

Ease of ordering online. Prompt delivery and ability to track package.

Good Service, Good Prices.

We ordered from this company in September and October of 2011 and in both instances our order was shipped quickly. One of the books in the first order was damaged (pages appeared chewed throughout book) but this issue was quickly remedied by their able customer support who offered a refund or replacement. Overall, a very good service at good prices.

Product always as described, fantastic service

Have bought several items from Boo Depository, via Amazon, over the past couple of years. Great selection, very competitive prices, and despatched timeously and received in the condition stated.
Thanks so much.

Wonderfull way to buy books at great prices

Ordered books from this company on several occassions. Always arrive quickly. The prices are amongst the best available.

Great range of books, great customer service!

I have used this website several times in the past with no problem and have found their range of books comprehensive and competitively priced.

The only problem I encountered was a book I ordered last month which failed to arrive. I contacted The Book Depository to inform them and they advised that I should contact Royal Mail to see whether they were holding the item for me (no, they were not), but Royal Mail suggested I wait a few more days. The book still did not arrive, so I informed The Book Depository who duly agreed to send me out another copy at no charge to myself. This second book HAS arrived so I am more than happy with the service offered by this company and would not hesitate to recommend them to anyone!

BEST FOR BUYING BOOKS

Good prices & good service. Will use again & recommend to friends.

The connoisseur's choice.

They're a thoroughly fantastic alternative to Amazon without the infamy of harassment of employees. I've noticed on quite a few occasions their price is always a bit less than their more well-known rival - even though it might sometimes be just a penny. Unlike Amazon they do accept Paypal as well as card payments.

Great range and reliable service

I have ordered a number of books through the Book Depository and have always received a reliable and prompt service.
One order for 4 books was sent in four packages, the fourth one was delayed because customs got interested in the large number of similar packages, but I can't fault a company that will pay postage on separate packages to make sure I get my order.
Great business

Wide range and quick shopping cart!

Only delivery is bit slow,but I can understand it as its free and they use 2nd class RM.I wish all the best to this company!Only I can wish for update on when my parcel has been dispatched.Thanks!

Never got ebook

Ordered and paid ebook, 128 usd.
But cannot read the ebook and customer service never replied.

zeer goede service

POSITIEF:
grote keuze
unieke titels
geen portkosten
participatieprogramma
NEUTRAAL:
levertijd is normaal
NEGATIEF:
geen opmerkingen

Outstanding reach

Great prices, Outstanding reach

constantly excellent

I have used the book depository for several years now and have been constantly and happily impressed by their response time, book range and service. The range is truly outstanding, covering almost every book I have ever considered buying (the only exception I have found is a rather old, quite obscure academic book that is out of print).
The service is swift and precise and I have always received my books in a timely fashion. Especially good given the free delivery.
Excellent service, good site. No cons from my perspective.

good for what i needed

perhaps their range isn't quite perfect yet, but it is definetly getting better by the day. it is frustrating that it happens that there is a book missing somewhere from the very middle of their series and i have to go looking for it somewhere else, when it would have been so much easier just to get them all in one place. but their prices definetly are worth the occasional hassle!