LIke many have already mentioned their prices are very competitive and will generally aim to match any offers elsewhere.
However, what is of greater value is the post sales customer service which is where many web companies suffer.
I made a significant purchase of various Stokke items and at the last minute realised the colour selected was not what we had thought. Despite the item being en route they were happy to pick up again at a later date (when they were delivering a second batch) and switch for our preferred option.
Would not hesitate from using them again in the future even if they were not the cheapest.
I bought a Tripp trapp new born set from back in action, because back in action were offering them for half the price. This was too good a deal too miss so despite no experience of this site I ordered it. I got an email instantly with my order on it, this was Thursday night. The next morning I received an email stating the order was being processed and by the afternoon I received another email giving me an interlink express tracking number.
I received the parcel Monday morning, in perfect condition. We are thrilled with the product which has made life a lot easier, and are extremely pleased that we got it and such a good price and so quickly. I will definitely be recommending this site to friends and family.
I orderd a Trip-trap high chair on line and it was delivered the next day. Delivery specified a time slot so I didn't have to hang around all day for the delivery. Excellent. I would definitely recommend Back in Action both for price and quality of service. Cannot fault them.
This was the second time we as a company had purchased from Back In Action and on each occasion the service has been excellent. The website is so easy to use and our order and dispatch was confirmed by e-mail. We ordered before lunch one day and had the goods by lunch time the next. We did not expect such a quick turn around and the person requiring the equipment was so pleased. We would recommend the company and will certainly use Back In Action again in the future.
They price match, next day delivery for free over 50 pounds or so, products of superb quality. The place I buy all Stokke products for my baby
Brilliant chair, perfect for my daughter and it helped that it was less expensive from Back in Action with no delivery charges and received the day after I ordered it. Very impressive!
No need to add to the above sentence.
Easy to order and a good choice and view of products.
Chair really comfortable and very good quality.
Thanks to Back in Action, I received my 'Backfriend' virtually the next day and was kept informed of it's progress by email at every stage. Very prompt and efficient and would thoroughly recommend.
Ordered a Move 'n' Sit Senior from Back in Action which was delivered quickly at reasonable cost. I find the Move 'n' Sit very comfortable and ideal for getting the best sitting position. A surprise to me was that the Move 'n' Sit can be blown up easily by mouth and I did not reqire a pump.
That Stokke prams is very nice and quality stuff but expensive. We only think the black color material for The Stokke® iZiSleep is not the right color for that nice car seat. We don't have different choice we like the size and comfortable travel for ours child.
We recommend that supply and product for anyone.
Thanks for great deal.
Only place that had the items we required! Stokke products are hard to come buy and are expensive. Not only did Back in Action have them in stock, they were sent promptly and we are very very happy.
We will be returning.
This site was offering the product at the most competitive price, however it didn't stop there the P&P was the cheapest, promptest and most reliable. The description and after sales service where the best I have ever experienced and quite frankly I have never come across anyone as good as these guys. Look forward to buying from you again.
I found the overall experience very straight forward and have no hesitation in recommending them to someone else.
I have previously bought stokke highchairs from backinaction and I have always been very happy with service. Again this time I cannot fault the service. I ordered the harness for it as my daughter has a habit of climbing out, it arrived promptly but I don't like it at all. it's impossible to get it to sit properly on the baby, either it is tight and she is forced to lean back so she can't reach the table or it is loose and she wriggles out. If there had been another option / make on the market I would have sent it back. this is of course Stokke's fault and not backinaction, whom I am very happy with.
The website was easy to navigate and to order from. I also thought it was very helpful to have the option of ordering on line but not paying on line and having someone call you to take a payment, very thoughtful option.
Back in Action kept me up to date via e-mail on the progress of my order and it was delivered very quickly. Have started using my new Back Friend in the car and has already made a difference.
Do not waste anytime shopping around for the stokke tripp trapp and newborn seat. All colour options available with delivery within 48 hours. The company communicates frequently via email regarding order progress.
Excellent tracking service. Delivery predicted between 2.07 and 3.07 and arrived at 2.07 with a friendly smile - just what was required. Thank you!
BackinAction offers a wide range of colours for the Stokke Tripp trapp chairs at the lowest prices. Delivery is free and the chair was with us less than 48 hours after we ordered. Highly recommemded.
Only criticism would be that the delivery didn't come as one delivery, so I thought an item had been forgotten and therefore chased it. However it arrived the following day, so very impressed overall.
Simple Google search for MBTs - price CLEARLY indicated and as a consumer buying shoes I was not expecting price to be EXCLUSIVE OF VAT no clear indication on site only when I received text asking me if I was VAT exempt did I realise the price was actually + 20% VAT. Complained and recieved patronising response from sales person called Abbey.
I ordered a Tripp Trapp high chair for my Grandson to be delivered to his address. I was advised that to deliver to another address would need to be verified first but it still arrived very speedily and the price of the chair was very competitive.
I'd never heard of this company before but they offered a good price on the high chair I wanted and the customer reviews looked great. Initially I was a little disappointed that there was going to be a delay in delivery due to the delivery address being different to the payment card's registered address however it only turned out to be a delay of 2 working days and now I fail to see why more online retailers don't implement these kinds of security checks. Overall I was extremely pleased with the service provided.
I was very impressed by how Lucinda and Nikki went out of their way to help me solve a problem with some baby kit, and so win an order. they sent me photos and investigated possible alternate solutions to an issue of their supplier''s making, and even referred me to a 2nd-hand solution on ebay. I was extremely impressed, and given my back problems, am quite likely to go back there.
A little less impressive was the packaging of the product - they shipped it with no outer pack and the retail box obviously was not going to strand up to courier handling. It was a gift, so I was disappointed to receive a crushed box, but the item was undamaged and complete.
We wanted a Rocker board and this was the only place we could find where it was in stock. I was slightly apprehensive when ordering because no timelines regarding delivery were given but our item arrived within 48 hours in perfect condition. Would fully recommend and will definitely use again
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