I dealt with Sarah Winn at Key's she was very helpfull. She got back to me quickly with the information I asked for, she checked to make sure it was what I wanted telling me all about the options that were available and she made sure everything went as smoothly as possible.
I would recommend Sarah and Key to anyone who was looking to purchase an annuity!
I have no hesitation in saying I received a good service from Sarah. Any time I got in touch she replied promptly and with the correct answer. If she didn't reply immediately, she apologised and explained why.
I would certainly use Key Retirement Solutions again in the future.
I would reccommend Tony who came and visited my house to discuss Equity Release as a charasmatic, honest person with inside knowledge on Equity Release. I felt at ease by trusting Tony Morgan was not going to run away with my money, and would reccommend him to any of my friends and family.
Sam helped us at each stage of the process and was there to help us when the Prudential where slow in processing our transfer to legal & General. Many thanks to Sam for her faultless service and for being so nice as well as professional.
I would like to say that I found Jeff Major extreamly professional, curtious and efficient. He explained all aspects of equity release in an easy to understand manor. He was particularly patient with my elderly mother who is hard of hearing. I would also like to recommend Philip Brown who explained Wills and power of attorney in an equally professional and easy to understand way.
Trying to sort out my pension fund was a nightmare, I couldn't get my head round all the jargon and options, Key Retirement Solutions did all the work for me, presented me with my options in a simple format and in a way I could understand, the lady on the phone (Sharon) was very helpfull, guided me all the way and I felt like they cared, I woul give them 20/10, excellent .
We just recently decided to look into Equity Release mainly to afford some Holidays,we discussed this with our 2 Children and they thought it was a good idea,
Checking on the Internet I found 3 possible Retirements Plans. 2 of which I found did not do a home visit ,after receiving there info.
Contacting Key Retirements Solutions they informed that they would arrange a home visit of which we found more beneficial to ourselves.
A Mr Billy Williams contacted us to arrange this visit, which we had.
My wife daughter and I found Mr B Williams very understanding professional explained in great detail the pros and cones of Equity Release, a pleasure to have someone who knew his profession inside out,
No pressure was applied you felt that you were in save hands,
Following 2 visits we agreed to go ahead with the scheme suggested by Mr B Williams.
We would recommend Key Retirements Solutions and Mr B Williams if any persons are interested in having Equity Release.
We needed advice regarding equity release. We had wondered whether or not it was the right thing to do considering our age (57) Mr Moore-Grundy gave us very sound advice and if anything tried to advise us to reconsider as other options were open to us. We know if the worst case senario happens we have always got this to fall back on.
Thank you Jaqui, you have guided me through the options available for my annuity and I am happy with my choice. I have received friendly and helpful assistance whenever I have required it and am confident that I made the correct choice when choosing your services. Thank you.
The procedure was straightforward and uncomplicated and I have no reservations or regrets This house has nearly quadrupled in value since purchased in 1989 while I have been keeping it up together. Therefore, I could see no reason why I shouldn't draw on that capital growth to carry out some improvements instead of using savings which were accumulated through sheer hard work, apart from a couple of legacies,.and they do produce some income, pitiful though it is while interest rates are so pathetic. I only have one son and he will inherit well from his father and in spite of the fact I have taken money from the house for improvements, he will still do very nicely from my estate. It was a pleasure to deal with Jane B. too.
The specialist was very friendly and patient when dealing with my mother and I. He didn't hurry us at all when we need time to think about our answers. He explained everything in detail, in a way that was easy to understand so that at the end of the conversation we felt that absolutely everything had been covered.
I was very pleased with all the information that i receievd from Martin Hewitt at Key Retirement, it was laid out in lay mans terms, easy to read and helped me make the correct choice to suit me, he even put little stickers on where i had to read carefully and sign. He was very easy to talk to and didn't try to blind me with facts and figures.
I would certainly recommend key retirement solutions .
From the first meeting with the Key adviser, it became clear that we were dealing with a friendly but very professional company.
We would have no hesitation of recommending Key to others considering equity release.
I cannot rate Key Retirement Solutions high enough! This is a client orientated company, and this is shown in all communication, but in particular by Julie Massey, our Key advisor. Very knowledgeable, and extremely helpful. Certainly one of the best companies I have dealt with over many years, which is enhanced by Julie.
Whole transaction completed within 8 weeks which was well within our timeplan.
Thanks to all concerned but especially Neil Dunlop who provided the initial impetus by his speedy and professional advice which got everything underway .
I would thoroughly recommend Key Retirement Solutions.
Very helpful staff do exactly what they say they will do,nothing is too much trouble and if you do not understand the questions etc they are very helpful.
I saw Key Retirement Services in a magazine and because I needed some advice on my pension I contacted them. I am so glad I did because it was an excellent service from start to finish. I received expert information which allowed me to make the best decisions for my retirement. My advisor, Leanne Smith, was excellent, very friendly, helpful and kept me in touch whith everything which was happening. At no point was I left wondering what was happening. It saved me a lot of time searching around for the best annuity, which frankly I would not have known who to approach. I can't believe that in a short time my pension has been sorted and due to begin. I would recomment Key Retirement Services to everyone.
A professional and knowledgeable company who delivered what they promised. One or two hic-up along the way but these were overcome. Highly recommended..
Having done a lot of research we possibly received too much information, but this is no bad thing. We built up a great deal of trust with our adviser Mick Maunder and were very happy with how we were looked after. The lawyer being in Exeter we felt was a drawback but in fact worked out well, very impressed with the surveyor who both knew the local market and was knowledgeable and efficient. All in all a stress free experience.
The periodic mailshots and occasional contacts on telephone and through Seminars provide useful and up to date financial information of importance in what appears to be an increasingly complex legal world. Whilst I have not so far used the company for Equity Release or Mortgage finance I have every confidence, developed over several years, to recommend the Company and Advisors and will certainly use them, if, as and when need arises.
Jacqueline Adams was friendly and very helpful. Nothing was too much trouble for her. She was very thorough and always made sure that you understood what she was doing on your behalf and gave regular feedback on the state of the progress of the changes that were being made. She was always available to talk to if you needed clarification. She did all of the hard work in chasing up parties, making sure the correct forms were sent to me, making sure that I properly understood the process and at the end of all of this she secured me the best pension offer which made me substancialy financially better off.
After my first enquiry about buying an Annuity, the service was dealt with extremely well. Scott Lewis explained everything that I needed to know and nothing was too much trouble. He kept me up to date with the progress of my Annuity and if I needed to know anything I was able to ring him directly and if he was not there he would get back to me ASAP.
Overall all was dealt with expert advice.
I TRIED KEY RETIREMENT SOLUTIONS OUT OF CURIOSITY.
BUT WAS VERY IMPRESSED WITH THE WAY KIM WILSON LAYED ALL THE
PAPERWORK OUT IN EASY TO FOLLOW INSTRUCTIONS. ALL I HAD TO DO WAS FOLLOW THE ARROWS AND SIGN AS INSTRUCTED, SO SIMPLE.
MY PENSION ANNUITY WAS SET UP IN NO TIME WITH NO HASSLE,
THANK YOU KIM WILSON.
We were quite anxious about our meeting having no experience of this service. When Jane came she immediately put us at ease she explained things very throughly and answered all questions in plain english. Following the meeting Jane answred serverval emails ffrom our cousin who was pesent at the meeting. We would recommend this company to all.
Having discussed our financial situation with each other we decided to look into Equity Release. I (Mrs Middleton) saw an article in Yours Magazine and made the telephone call. The first contact girl was very helpful, and sent out the necessary information for us to read and discuss. We then dealt with Martin Sloan with whom we were exceptionally pleased. Martin made us feel very relaxed, comfortable with what we were doing, it was as if we had known him for a long time. Throughout.the whole process he as FIRST CLASS. Thank you Key Retirements.
Please let the necessary staff know, but we do not want publicity from this review.
Key Retirement Solutions set out all your options very clearly, leaving you to see what's the best option for you. With all the information at your fingertips you make your choice and they do all the work for you.
I think this company should be rewarded for all the effort and patience it gives to it's customers, if you have never tried it please do , as all the stress of making those decisions about retirement annuities are so fully explained and then they do it all for you ! well recommended.
From the first contact, I was very at ease with the adviser who visited me, Everything was explained clearly and all that was required of me was clear and explicit. There were no problems and it seemed the whole business just "happened". Thank you Keys for a very satisfying experience, I really felt that all the contacts I made were there to help just me.
Billy Williams took us through the Equity Release process with patience and explained everything competently and answered every question honestly .He did not put any pressure on us and we are happy to recommend the process to anyone.
If we had known the process was so straight forward we would have taken some Equity long ago.
David Walls was efficient and patient when explaining the product. He kept in touch at
regular intervals as the papaerwork arrived and all queries he answered in a language
we both understood. He encouraged family and friends to take part in discussions. and
nothing was too much trouble for him. This is an important decision for us to make in our life but we feel with this product we have made the right choice.
This annuity is not my main one and is tiny - paid annually - but I never received the impression that this made it any less important.
It is also an enhanced annuity because of a health issue and I was extremely surprised at the difference between Key's offer and that of my original pension provider.
The paperwork was copious and could have been daunting but was all clearly marked where my signature or any other information was required.
Phone calls offering help if required were polite and unobtrusive.
Thanks for a great hassle-free service.
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