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in recent times EBay has started charging commission on postage fee to sellers typically around 8-10%. As there is no such thing in life as a free lunch these costs have to be passed on which makes things more difficult in this economic climate. eBay don't care about this though all they want is more and more money. It may Even be illegal as the postage fee is simply that, it is not part of the actual sale. To make things worse there is also a “hidden agenda". please allow me to explain.......... in order to receive a discount on your final selling fees you have to achieve excellent detailed seller ratings. One of these categories is “how reasonable were postage and packing costs" now with PayPal fees (which eBay own) at around 3.5% (plus .20 per transaction) it means you have to stick around 12% on the cost of the postage. As many sellers run business accounts they also incur additional charges to post and pack the items professionally. this means these charges will also incurred a 12%. It is then easy for the buyer to perceive the overall postage and packing costs as being expensive and mark the seller down for charging too much. this becomes a complete disaster when sending heavy items overseas which can cost £50. It immediately adds 6 or £7 to the price.EBay are happy to have this happen because then the seller will not receive top rating, will not get the discount and then will be charged even more in fees by eBay! Thanks for all your help eBay! GREEDY
I was contacted by the accellerated growth team at eBay who convinced me to try out the eBay platform to sell my premium brands, the set up was quite straight forward, we sold 1091 products in 12 months totalling £232,366.50 and have a feedback score of 535 with 99.1 feedback, our ratings were as follows.
Item as described 5 low ratings out of 1,091 (0.46%) eBay Top-rated Communication 6 low ratings out of 1,091 (0.55%) eBay Top-rated Dispatch time 27 low ratings out of 1,091 (2.47%) Postage and packaging charges 3 low ratings out of 1,091 (0.27%) eBay Top-rated
As you can see we were top rated for 3 out of the 4 the low ratings being the dispatch time. I had over 25 discussions about this with eBay that we provide a free delivery service which is a 2 man room of choice service and the fact we are selling high ticket items some weighing over 80kgs and not books or DVD's which can be posted out Royal Mail, did not seem to register with them, they expected us to ship out our goods via a next day courier, having been in the trade for over 10 years I knew this would not work and the level of damages would go through the roof with such carriers. One day I logged on to the eBay store to find all my listings had been made inactive, I instantly called eBay being pushed from post to pillar to be finally told after 5 days of calling them that there was no appeal process. We had 2 employees working on the eBay store on a full time capacity who we would have to make redundant had our website not been the main source of our business.
There is a fundamental flaw in the eBay feedback system as not all customers leave feedback, and to be rated by this system as a seller is a complete farce. As a seller you are not allowed to see the ratings customers are leaving you.
items being falsely advertised. the system sucks so badly i haven't been able to contact ebay at all. there are still ads up but i can't even contact them to let them know. not only would the product not function as it is addvertised shipping info is misleading. usa phone number and listed as instock. now i find out it shipped from china and will take up to 70 days to reach me. ebay makes it impossable to do anything about it.. i'm done with ebay and will cancel my paypal account
I decided to sell for the first time. My items were sent within the time frame, yet the recipient emailed and complained that they did not receive the item, yet It was in the time frame to be sent out not delivered. Straight away I phoned EBAY, just to be told there is a note and wait and see. well i emailed them phoned them (costs money) to tell them I believe it was an untrustworthy buyer. My voice was ignored. Completely pushed aside. I am now out of pocket and I have not used EBAY or ever will. Customer service does not exist.
A user for many years eBay has made me a lot of money but todays system is too complex and full of bugs, add to that the need for you to allow buyers to use PayPal at YOUR COST and you have a system that has become almost worthless to me. Time is money and if the system involves too much time and too many rules and regulations then the good guys leave and the operators and scammers win. We need more competition in the auction market and thankfully in the UK we have better options and I wont miss eBay when I shut down my account in a few weeks. To the new and uninitiated I strongly advise just using the FREE sales websites, they are growing and work well and its FREE, Gumtree and Friday Ad in the UK work well for me.
Ebay has become such a huge disappointment, they make it so hard to make money. They charge ridiculous final value fees, and then have the audacity to charge the seller for the paypal transaction once the buyer pays. This is made even more messed up when you realize the ebay owns paypal. They dont allow sellers to leave negative feedback for buyers anymore, even if the buyer is responsible for a failed transaction. With any luck the will be shut down and maybe craigslist can have auctions. Since they arent just out to rip sellers off. I recently sold a $320 item on ebay. I had $32 taken out for a final value fee 10% are you serious it was up for 1/2 of a day, and then they charge me $10 for the paypal transaction so I end up with $278 when its all said and done. The are such crooks and the fees have only increased. Please someone make a sight for the people, both sellers and buyers...Death to Ebay
When Ebay started out it was a fair and trusted site where honest and genuine people bought and sold items in a friendly way and left each other true and honest feedback and it worked well..!!!
Now with Ebay's New Rules and Restrictions it has become an absolute paradise for fraudsters and conmen.
Buyer are simply telling Ebay that they have not received the item they paid for, even when the seller can prove it was received with tracking numbers, Ebay always take the side of the Buyer. Ebay will give the buyer a full refund (including the postage costs) and the seller can do nothing about it. Ebay will go over the sellers head and take the money directly from your Paypal account and refund the Buyer. The buyer can then even leave you a negative feedback which in turn leads to your account being suspended and all because of fraudsters.... When this happens don't even think about contacting the customer service as they will tell you that there is nothing they can do as the decision has already been made on the case.....It has become an absolute joke.!!!
TO TOP IT OFF.... Ebay also state in their rules that sellers is not allowed make any profit on postage fees and yet they now take a 10% fee from YOUR postage costs and put it in their pocket.!!! How HYPOCRITICAL is that.????
They have have become so blind with greed that they have forgot to look after the people who have made Ebay the successful company it has become today (THE SELLERS)..!!!
If the rules do not change to help the seller, then sellers will soon become obsolete and that will be the end of Ebay..!!
I sell all unwanted balls of wool I have left over from knitting and unwanted fabric if I have large pieces left over from sewing. I don't make profit on postage however people who buy seem to think that £2.60 which is the cheapest royal mail do for small packets is too expensive? I have had a few accounts to date and each gets limitations on for selling because my postage price rating gets low. It is ridiculous! Plus I only sell the wool and fabric at 99p start price the buyer knows what they are paying for. Ebay need to fix this, customer feedback is important but their system allows customers to put false feedback or inappropriate feedback (such as with postage) and seller becomes helpless at this. On top of which they stop the seller from being able sell. It is a totally unfair system. I have better luck on selling at other sites like etsy, gumtree and preloved to name a few. I give them 0 stars for seller side of things.
However when buying you can buy with a piece of mind when buying within the UK. Yet when buying more expensive products such as phones from china etc things are very difficult and somewhat unfair. China sellers will not pay return postage even when the product you buy is received as faulty when you open the box, they can send you a faulty item on purpose and the buyer will be the one who has to pay postage. When you do decide to return product even when it costs a bomb to send back to china all they do is either refund you or wait another month to receive another faulty product.
eBay are great to their buyers, but the sellers can sometimes be ignored. I have had good experienced (probably because I'm a buyer!). They need to work on how they sometimes treat the sellers, who have put a huge amount of time into eBay.
Ebay unfortunately is always on the side of the buyer. I have just had a buyer saying they have not received an item I have sent out and even though I can supply proof of postage EBay are still giving all of the money back to the buyer. How is this fair, I am so annoyed. Basically you can buy anything from eBay say you haven't received it then get your money back, disgusting. Do not use.
I had my account suspended because they thought I had two accounts. I only advertised a sofa having never sold anything on ebay before. It didn't sell and then I got suspended for breaching their selling regulations. I tried to rectify it with customer services via live chat but like everyone else I got an automated response and then when I went to write an answer the operator told me there is nothing he or I can do and he terminated the chat? The chat was over within 15 seconds. I thought customer service were there to help resolve issues but apparently not.
I have never experienced such a bad customer support team they had suspended my account for £6 then when they transferred me through to a different company to pay they hadn't received my case so eBay had lied. When I called them back they stated they did not accept payments them selves, how can they not accept payments if they suspend people's accounts. I cannot access my account and am really angry as now I can't pay in any way so I will never be able to access my eBay account. I was on the phone for over 2 hours so now not only is my phone bill going to be mega high I still haven't paid my fees of £6. I have never experienced such bad customer help I will not be contacting ever again. I recommend not to call them they are useless and no help what so ever. More sense out of a brick wall!
I NEVER experimented a problem with ebay as a buyer :) I bought like 500 items on this site since 2008 and it makes me really happy because I'm from Reunion Island and we can't find US/UK brands in here , so thank you all on ebay :)
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