Estudio de casos
The most effective way of convincing visitors to trust us is to let them hear genuine feedback on an independent forum from real customers.
We at Mazuma Mobile are committed to offering the very best value and service when it comes to recycling old mobiles into cash. We offer service guarantees on our website but by far the most effective way of convincing visitors to trust us is to let them hear genuine feedback on an independent forum from real customers. Using Trustpilot, we’re gathering around 2,500 reviews a month, enabling us to prove to our visitors that that we’re head and shoulders above our competitors in terms of reliability and customer service.
Click here to read the entire case study (PDF)
22% improvement in conversion rate by displaying 'Best in Category' badge
By promoting the "best in category" badge we increased our conversion rate by 22%. This is based on the number of conversions in the 14 days prior to using Trustpilot, and the first 14 days in which we promoted Trustpilot.
View case study (PDF 4 slides)
or visit indigo-herbs.co.uk
35% increase in conversion rate by using Trustpilot Business
Trustpilot Business has been vital to our business. It enables us to better listen to our customers and to improve our customer service. We have also noticed a sharp increase in conversion since deploying Trustpilot reviews on our product pages. Summing up: consumer confidence = better conversion.
View case study (PDF 2 slides)
or visit productpage on diabloskinz.com
Trustpilot provides a vital bridge between Customer Service and Marketing
When answering complaints and generic comments in public, we show that we care about our customers. In that sense, Trustpilot has become the bridge between customer service and marketing.
Click here to read the entire case study (PDF)
The independent online review solution from Trustpilot demonstrates focus on Customer Service while adding Brand value
The TrustScore now works as our predominant KPI for quality of customer service. We estimate that at least 50% of our staff check the score and the individual reviews on a daily basis. Our staff take great pride in dealing with a bad review successfully, but also rewarding good reviews as well. In that sense Trustpilot not only works as an online review solution but is brilliant as an internal management tool as well.
Click here to read the entire case study (PDF)
Real customer feedback while boosting conversion rates
Displaying customer feedback in the left column of our client's shop has contributed to a +11 % increase in sales conversions. We were particularly happy to see the Achilles heel in the sales funnel, namely the step from shopping basket to login, improve by almost 9%.
Click here to read the entire case study (PDF)
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